If your Passiontree Velvet purchase is faulty or does not meet our quality standards to your satisfaction, you may return it within three days of purchase to the Passiontree Velvet location from which you originally purchased the product. To return an item, the item must be as complete as possible and in its original packaging where possible, and you must provide your receipt or other proof of purchase.

To enable us to maintain our high product standards, you may be required to provide details of your product purchase, its handling and storage and the product fault.

If you have any issues or complaints with this returns process or you wish to provide us with product feedback, please email

Please ensure that you tell the team which store you picked the product up from, when you made the purchase and what the issue was with the product

We note that refunds will not be available where the product problem has been caused by you not properly handling or storing the product, or not eating the product within its designated shelf life.